To ensure the smoothest experience when shopping with us, kindly read through the following terms before making your purchase. By purchasing our merchandises and using our services, you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.

Placing order

  • Please make sure that your order details are correct, including items purchased and the shipping details. We reserves the right to deny any request to cancel or change your order.
  • We do not provide service to combine orders. All shipping fees will be calculated as per-order basis.
  • Please double check if your items are backordered items before placing the order. All the ready stock items will be shipped together with backordered items once the backordered items have been restocked.
  • Once the parcel is passed to our third party postal service provider and the email of delivery confirmation is sent, your products are under the responsibility of our third party postal service providers. We shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
  • For all international orders, any customs or import duties charged must be paid for by the recipient of the parcel.

Exchange and Return Policy

We provide exchange service for all items except for the items on sale (including Sales Items, FB Sales Items, IG Sales Items), or stated otherwise.

You can apply for exchange as long as:

  1. The request is done within 7 days of receiving the items.
  2. The tag is still attached to the clothing with original packaging.
  3. The clothing is not yet washed and remain clean after trying.

For any exchange of items, we will not impose extra charge on the item itself. However, please take note that the for exchange of size / color / design, postage fee is not included. You will have to pay for the shipment of exchanged items back and forth. 

All exchange and return need to be communicated and agreed by both parties beforehand. Failing to do so may cause us to reject your exchange and return request.

The items are under customers’ responsibility and we are not liable for any any lost return parcel or additional fees incurred for return parcels.

All returned credit will be deposited as store credit under customer’s account. In the case of customer does not have a registered account in our website, the return will be in the form of coupons. We are not responsible for any loss due to coupon expiry.

Payment

  • All items will only be reserved after the payment is done.
  • All orders cannot be cancelled once the items are reserved.
  • You have 2 hours of time window to finish your payment once the order is placed. The order will be cancelled automatically if the payment is not completed within the time window.

Products

  • Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect.
  • There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material, different measuring tape used and the way measurement is taken.
  • We do not offer return or refund if product is not handled as per instructed in product details.

Love and Secret reserves the right to make amendments to any of the above Terms & Conditions.